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Customer Insight at scale Flow Chart
Customer Success
Rishi Sagar

Customer Insights at Scale: Maximising Every Support Interaction

Table of content 1. Introduction2. Identifying Key Customer Insights With Account Data3. One Shortcut to Good Customer Insights: Surface What Matters4. Personalizing Support Interactions5. Proactively Reaching Out to Customers6. Optimizing Self-Service Resources7. Continuously Improving Your Customer Experience8. Conclusion Introduction Businesses now focus on customer data or customer insights. It is

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May 19, 2023
How Customer Success Managers can help improve DSO
Customer Success
Vachas Krishnan

DSO: An Unlikely But Important Metric for Customer Success in 2023

Table of Content 1.What is DSO and why is it important? 2.Role of Customer Success in managing DSO3.Definition and Calculation4.Why is DSO an important metric for Customer Success?5.Using data analytics and technology to manage DSO6. Best practices for managing DSO in Customer Success7.Collaboration between Customer Success, Sales, and Finance teams to effectively

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April 6, 2023
Zendesk Freshsales Integration
Customer Success
Leona John

How do I integrate Freshsales with Zendesk Ticketing platform?

Integrating Freshsales with Zendesk allows sales teams to collaborate more easily and gain a 360 degree view of their customers. This provides a more streamlined sales process and enhances visibility into account information of the customer. What is Freshsales Zendesk Integration?The Freshsales Zendesk integration provides a way to sync of

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October 17, 2022
Salesforce Freshdesk Integration
Customer Success
Leona John

How does Salesforce connect to Freshdesk?

Salesforce Freshdesk Integration – Tips to Improve Sales Performance and Agent Productivity How a CRM & Helpdesk integration can help your organisation? Salesforce and Freshdesk are two of the most popular SaaS platform for customer facing teams – Sales and Support respectively. Integrating the two can create an even more

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October 14, 2022
Customer Success
Leona John

Does Zendesk Integrate with Salesforce well?

“How Zendesk and Salesforce CRM Integration Can Benefit Your Business” If you’re looking for a way to improve your business’ operations, then you may want to consider integrating Zendesk and Salesforce CRM. This can provide a number of benefits for your company, such as improving customer service and sales performance.

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October 14, 2022