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Table of Content 1.Introduction 2.The Rise of CS managers 3.Mapping your first year as a CSM4.Data Speaks5.Digital Transformation 6.Conclusion 7.Source Introduction Ever pondered what truly drives business success in today’s competitive landscape? It’s not merely about offering an innovative product or service. It’s about ensuring your customers feel valued and
Table of Content 1.Introduction 2.Understanding Roles Vs Responsibilities3.Key Positions4.The Significance of communication 5.Personal Responsibility6.Defining Roles7.Conclusion 8.Sources9.FAQ’s Introduction Did you know? Engaged employees are 21% more productive than their counterparts. In the fast-paced realm of Customer Success (CS) teams, the clarity of roles and responsibilities isn’t just a luxury—it’s a necessity.
Table of Content 1.Introduction 2.The Role of CS in Revenue retention 3.Strategies for revenue retention in B2B organization’s4.AppEQ : The unfair advantage5.Conclusion 6.Sources 7.FAQ Section Introduction Did you know that a mere 5% boost in B2B customer retention can skyrocket profits by up to 95%? In a world where acquiring
Table of content 1.Introduction 2.When should you Hire 3.Reporting structure 4.Key attributes & Skills 5.The First Year 6.KPI’s to measure Success7.Conclusion 8.Sources9.FAQ Section Introduction Did you know that in 2020, over 90% of organizations confirmed having a dedicated customer success role, marking a significant surge from previous years? As we
Table of content 1.Introduction2.Understanding VOC and its Importance3.The Disconnect4.Streamlining Customer feedback 5.Building an effective VOC program6.Conclusion7.Sources 8.FAQ section Introduction Have you ever wondered why some businesses thrive while others struggle to keep their customers? The answer often lies in how they listen. Customer feedback is the compass that guides businesses
Table of Content 1.Introduction2.Role of Customer Success 3.Outcome and Impact of the role4.Top CS Platforms5.Why AppEQ stands out 6.Conclusion 7.Sources 8.FAQ Section Introduction to Customer Success in B2B Organizations Did you know that the global customer success platforms market is projected to soar to a staggering $3.1 billion by 2026?
Table Of Content 1.Introduction to Recurring Revenue Financing2.Understanding Recurring Revenue Financing 3.Leading players in India and around the Globe4.The Business Model unveiled5.Role of CS in Recurring Revenue Financing 6.Key Metrics 7.The essence of Revenue retention 8.AppEQ as a partner9.Conclusion 10.Sources11.FAQ Section Introduction to Recurring Revenue Financing In the bustling world
Table of content 1.Introduction 2.Revenue Metrics 3.Customer Engagement & product metrics4.Feedback and Advocacy Metrics 5.Support and response metrics 6.Conclusions 7.Source 8.FAQ Section Introduction In today’s hyper-competitive landscape, a Did you know that a staggering 96% of customers report being disloyal after facing high-effort experiences?This emphasizes that Metrics are the lifeblood
Table of content 1.Introduction 2.What is Upsell and Cros-sell3.Who should drive Upselling and cross-selling4.Key Metrics5.Long term Strategy6.Conclusion7.Sources 8.FAQ Introduction Did you know that nearly three-quarters of salespeople attribute up to 30% of their revenue to upselling and cross-selling techniques? These aren’t just sales buzzwords; they’re powerful strategies that can significantly
