Learn how Support Data from Zendesk or Freshdesk be leveraged to drive revenue retention inside Salesforce or Inbox.
The Dawn of Customer Success In the grand theater of business, every company takes center stage as an artist, meticulously crafting a captivating performance for its enthralled audience — the customers. The paintbrush wielded with delicate precision to shape this masterpiece, this magnum opus, is none other than ‘Customer Success.’
Businesses now focus on customer data or customer insights. It is not enough to sell a product or service without a greater understanding of how every interaction helps build customised relationships. Therefore, selling a product or service alone is no longer sufficient. Customer data or insights are crucial to the
As a Head of Customer Success or VP of Customer Success for a B2B SaaS organization, it can be overwhelming to figure out where to start and how to set the team up for success. One useful tool to help guide the onboarding process is the 30-60-90 day plan. It
In today’s business landscape of driving revenue efficiently , companies are always looking for ways to generate revenue and stay profitable. However, in a challenging economic climate, sales representatives feel the pressure to close deals more than ever before. With the increasing difficulty in closing new deals, sales reps have
What is DSO and why is it important? Days Sales Outstanding (DSO) is a financial metric that measures the average number of days it takes a business to collect payment on its sales. A high DSO indicates that a business is taking longer to collect payments, which can impact its
The industry DSO (Days Sales Outstanding) for B2B SaaS (Software as a Service) organizations can vary depending on several factors such as the size of the organization, its industry, customer base, and payment terms. However, on average, a healthy DSO for B2B SaaS companies is around 45-60 days. Did you
In my first employee interview, it’s great to catch up with Vachas Krishnan – the first employee at AppEQ.ai . It’s a fascinating story of how start-ups can be an amazing place to build and launch your career. Leona: Hi Vachas, it’s great to have you here. Can you tell
A customer success manager is a professional who works to ensure that a company’s customers are successful in using the company’s products or services. They work to build and maintain relationships with customers and to help them get the most value out of the products or services they have purchased.
There are several metrics that are important for a finance manager in a SaaS (Software as a Service) company to track:
