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Rishi Sagar

Proactive Vs Reactive Approach in Customer Success: Amplifying Business Performance with Insights

Table of content 1. Understanding Proactive Vs Reactive Customer Success2. The Power of Proactive Customer Success3. Unlocking Proactive Customer Success with AppEQ4. Practical Tips for Implementing Proactive Customer Support5. Author’s Profile6. FAQ Section7. Sources of Information Understanding Proactive Vs Reactive Customer Success In today’s highly competitive and customer-centric business environment,

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Uncategorized
Rishi Sagar

The Crucial Role of Customer Success in the SaaS Industry

Table of Contents: Why Customer Success Matters in SaaS 3.1 The Cost of Churn in the SaaS Industry Metrics That Your Customer Success Team Should Track 4.1 Customer Satisfaction Metrics 4.2 Churn and Revenue Metrics 4.3 Financial Metrics Introduction In the rapidly growing landscape of the SaaS industry, customer success

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Uncategorized
Rishi Sagar

The Art of Mastering Customer Retention Metrics

Table of Contents In the ever-evolving business world, customer retention is the lifeline that drives growth and profitability. It’s the golden goose that keeps laying the golden eggs. Comprehending and excelling in the art of customer retention metrics is no longer an optional ornament; it’s the essential cornerstone that fortifies

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Blog
Rishi Sagar

Painting the Future of Customer Success

The Dawn of Customer Success In the grand theater of business, every company takes center stage as an artist, meticulously crafting a captivating performance for its enthralled audience — the customers. The paintbrush wielded with delicate precision to shape this masterpiece, this magnum opus, is none other than ‘Customer Success.’

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Customer Success
Rishi Sagar

Customer Insights at Scale: Maximising Every Support Interaction

Businesses now focus on customer data or customer insights. It is not enough to sell a product or service without a greater understanding of how every interaction helps build customised relationships. Therefore, selling a product or service alone is no longer sufficient. Customer data or insights are crucial to the

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