Touchpoint Tracker: Never Miss a Customer Interaction
Automatically log every email, meeting & call in Gmail—so you can focus on relationships, not record-keeping.
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Why Manual Logging Fails
The hidden costs of incomplete customer records
"Forgot to log that important meeting?"
Critical customer interactions slip through the cracks when logging is manual
"Switching tabs kills your flow."
Context switching between Gmail and CRM destroys productivity and focus
"Incomplete history = blind spots."
Missing touchpoints lead to poor customer experiences and churn
Automatic Customer Interaction Tracking
Four ways Touchpoint Tracker transforms your customer engagement
100% Automatic Capture
Emails & calendar events sync in real time.
Context-Aware Matching
Associates each touchpoint with the right account & contact.
Unified Engagement Timeline
See every interaction—email, call, note—in one scroll.
Zero CRM Friction
All records flow into your CRM without clicks.
How It Works
Three simple steps to complete customer interaction tracking
Connect Your Gmail & Calendar
OAuth in seconds—no CSVs or manual setup.
Auto-Sync Every Touchpoint
Every sent/received email and meeting is logged instantly.
Review & Act
Filter by account, date, or channel—create tasks or follow-ups right from your inbox.
Top Use Cases
How CS teams use Touchpoint Tracker to drive better outcomes
Churn Prevention
Spot silent accounts and send timely check-ins.
Renewal Prep
Compile every interaction before your QBR.
Onboarding Oversight
Track the first 30 days of every new customer automatically.
Cross-Functional Visibility
Share unified engagement history with Sales, Support & RevOps.
Advanced Features
Enterprise-grade capabilities for complete customer interaction management
Smart Matching & Deduplication
Automatically links touchpoints to the correct record.
Custom Rules & Filters
Only log what matters—e.g. exclude internal threads.
Audit-Ready History
Immutable logs for compliance & SLA reporting.
In-Inbox Action Buttons
Turn any touchpoint into a task or note with one click.
Works With Your Existing Tools
Seamless integration with your current workflow
Gmail
Calendar
Salesforce
HubSpot
Zendesk
SmartSlides
Metrics Hub"With Touchpoint Tracker, we regained 5+ hours of admin time weekly—and our CS team never misses a beat."
Head of CS, DemandFarm
Frequently Asked Questions
Everything you need to know about Touchpoint Tracker
Ready to Capture Every Customer Interaction?
Join hundreds of CS teams who never miss a customer moment