Enterprise-Grade Security & Compliance
At InboxCRM, we prioritize the security and privacy of your data with industry-leading standards, certifications, and best practices.
Our Compliance Certifications
SOC 2 Type II
Our SOC 2 Type II certification verifies that InboxCRM has established rigorous controls and procedures to ensure the security, availability, and confidentiality of customer data over an extended period.
- Independently audited security controls
- Continuous monitoring and compliance
- Rigorous risk management processes
GDPR Compliance
InboxCRM is fully compliant with the General Data Protection Regulation (GDPR), ensuring that your European customers' data is handled with the highest standards of privacy and protection.
- Data processing agreements
- Data subject rights management
- Privacy by design principles
ISO/IEC 27001
Our ISO/IEC 27001 certification demonstrates InboxCRM's commitment to information security management through a comprehensive framework of policies, procedures, and controls.
- Systematic approach to managing information
- Regular risk assessments and mitigation
- Continuous improvement processes
Our Security Practices
Data Encryption
All data is encrypted in transit using TLS 1.2+ and at rest using AES-256 encryption, ensuring your information remains secure at all times.
Access Controls
We implement strict role-based access controls, multi-factor authentication, and least privilege principles to ensure only authorized personnel can access sensitive systems.
Infrastructure Security
Our infrastructure is hosted on enterprise-grade cloud providers with SOC 2 and ISO 27001 certifications, featuring redundancy, automatic failover, and disaster recovery capabilities.
Continuous Monitoring
We employ 24/7 monitoring, intrusion detection systems, and automated alerts to identify and respond to potential security incidents before they impact your data.
Regular Audits
We conduct regular security audits, vulnerability assessments, and penetration testing to identify and address potential vulnerabilities in our systems.
Security Training
All InboxCRM employees undergo comprehensive security awareness training and follow strict security protocols to protect customer data.
Data Protection & Privacy
Your data belongs to you. We're committed to transparency and giving you control over your information.
Data Ownership
You retain full ownership of your data. We process your data solely to provide and improve our services as outlined in our Terms of Service and Privacy Policy.
Data Retention & Deletion
We retain your data only as long as necessary to provide our services. Upon account termination, we offer secure data export options and follow a structured data deletion process.
Third-Party Integrations
When you connect third-party services to InboxCRM, we only access the data necessary for the integration to function. We never sell your data to third parties.
Transparency
We maintain detailed logs of all data access and processing activities. In the unlikely event of a security incident, we commit to prompt notification and transparent communication.
Security FAQs
How does InboxCRM secure my Gmail connection?
InboxCRM uses OAuth 2.0 for Gmail integration, which means we never see or store your Google password. You can revoke access at any time through your Google account settings.
Where is my data stored?
Your data is stored in secure, SOC 2 compliant data centers in the United States, India and Singapore. For customers with specific data residency requirements, we offer regional data storage options in select enterprise plans.
How do you handle security incidents?
We have a comprehensive incident response plan that includes immediate containment, thorough investigation, timely customer notification, and implementation of preventive measures to avoid future incidents.
Can I request a security assessment or audit report?
Yes, enterprise customers can request our SOC 2 Type II report, penetration testing results, and other security documentation under NDA. Contact our security team at security@appeq.ai for more information.
How do you ensure compliance with evolving regulations?
Our legal and security teams continuously monitor regulatory changes. We regularly update our policies, procedures, and systems to maintain compliance with evolving data protection and privacy regulations.
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