Account Pulse: Real-Time Health Scoring in Gmail
Automatically surface at-risk accounts, expansion opportunities & churn signals—without leaving your inbox.
Trusted by CS teams to prevent churn and drive expansion
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The Cost of Blind Spots
Missed warning signs → surprise churn.
Without real-time health monitoring, critical signals slip through the cracks.
Static spreadsheets hide usage trends.
Manual reports are outdated before they're shared, missing crucial patterns.
Too late to course-correct when signals arrive.
By the time you notice problems, customers have already made their decision.
Core Benefits Snapshot
Everything you need to stay ahead of account health changes
Dynamic Health Scores
Continuous account scoring based on email cadence, meetings & product usage.
Automated Risk Alerts
Get notified when a health score dips below your threshold.
Expansion Signals
Spot upsell moments when engagement spikes.
In-Inbox Visibility
See each account's score right beside your threads.
How It Works
Get started in three simple steps
Connect Data Sources
Link Gmail, Calendar & your product-usage platform.
Define Your Health Model
Customize weightings—engagement, renewal date, support tickets.
Act on Alerts
Review auto-generated tasks, send check-ins or update your CRM—all from Gmail.
Typical Use Cases
Real scenarios where Account Pulse makes the difference
Churn Prevention
Automate 'rescue' sequences when an account score drops.
Renewal Management
Flag accounts 60/30/7 days before renewal date.
Expansion & Upsell
Trigger outreach when your power users hit new adoption milestones.
Executive Reporting
Share live health dashboards with leadership—no manual exports.
Feature Deep-Dive
Advanced capabilities that set Account Pulse apart
Customizable Scoring Rules
Mix and match signals: email volume, meeting frequency, product events.
Threshold Alerts & Workflows
Set up "if score < 50 → create task" or "if usage > X → email sequence."
Historical Health Trends
See how each account's score has evolved over time—spot early warning signs.
In-Line Score Badges
Color-coded badges beside every thread: green/amber/red.
Account Pulse plays nice with:
Works with the tools you already use
"Account Pulse cut our at-risk accounts by 30% in Q1—our team moves from insights to action in seconds."— Head of CS, DemandFarm
Frequently Asked Questions
Everything you need to know about Account Pulse
Ready to Pulse-Check Your Customer Base?
Join hundreds of CS teams using Account Pulse to prevent churn and drive expansion
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