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DATA & INSIGHTS ACTIVATION PLATFORM

Enhance Customer Experience on Helpdesk with in-app insights and playbook

  • Ticket Thresholds such as SLA
  • Product Usage Insights within Helpdesk 
  • Insights from CRM for corresponding account 
  • Leaderboard Dashboards based on key metrics like First Response Time, Full Time To Resolve, CSAT 
All widgets activated within your operational tools stack

Flexible & Powerful Plugin For Your CRM

AppEQ Happy Team

Alerts based on enterprise data

Give enough information to Agents so that they understand not only the account type but also the current situation with the account. 

Dynamic Dashboards

Let your team get smart popups announcements, dashboards and lists.

Playbooks

Trigger proactive actions based on customer tickets and data to deploy best practices process across the team – whether it’s SLA for specific customer segment based in revenue or potential growth.

Insights Activation  

Activate data and signals easily within not only your Helpdesk but also other team’s applications – whether in-house or enterprise SaaS apps. 

To know more, request a Demo
AppEQ Retention Usecase Integrations
Supports most of the enterprise applications out-of-box
CONNECT, SYNC & ACTIVATE

Easily integrate external and internal data sources

Easily sync customers, contacts, notes, revenue data, tickets and feature requests, product usage data and much more between your operational tools and CRM. 

Zendesk | Freshdesk | Zoho | Intercom …

Integration effort should not hamper your business process and outcomes anymore

Activate Customer Dashboard and Insights

Discover How Your Prospects Engage With Your Product Within Your CRM

Gain valuable insight into your users’ behavior – how they interact with your product. With AppEQ’s in-app customer insights and activation tools, you can easily generate usage dashboards, alerts, and playbooks to drive timely action from your team.  

Schedule a demo today and see how AppEQ can help you maximize your revenue growth.

Empower Your Business

Drive Data Driven Actions On Your Enterprise Applications

Integrate Your Apps

AppEQ helps you integrate and sync data from various apps, making it easily accessible and actionable.

Maximize Customer Experience

AppEQ helps you operationalize playbooks based on customer segments.

In-App Insights

AppEQ's seamless In-app insights activation sets it apart from other data platforms.

Actionable Data

AppEQ helps you turn your data into actionable insights, driving better business decisions.
Discover AppEQ

Empower your teams on Helpdesk with AppEQ Today

Extend capabilities of your CRM for Post Sales teams

Support Managers

Dashboards , Leaderboards at fingertips.

Support Agents

Easily accessible account information

Scale Revenue
 with Enterprise Grade Security

AppEQ safeguards your data in accordance with SOC 2, ISO 27001 and GDPR certifications, highlighting our rigorous global security standards adherence. 

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Explore AppEQ Trust
HappyTeam Using AppEQ
Drive Your Business Forward

Transform Your Helpdesk with Data-Driven Insights

Say goodbye to missed opportunities and hello to growth. AppEQ’s in-app customer insights and activation platform empowers you to easily activate data-driven actions within your Helpdesk. Drive timely actions based on customer behavior, such as email replays, signals on red accounts, and timely deal alerts.

Unlock the Power of Your Helpdesk

Empower Your Team with AppEQ's Playbooks

Improve your team’s productivity and effectiveness by utilizing AppEQ’s Playbooks. These customizable and scalable playbooks allow you to automate key actions and responses based on customer behavior and data. 

Escalation Playbook

Automate task creation and allocation for escalation based on customer segment or region or ticket type

Red Alert and Playbook

Configure threshold for red tickets and configure actions to be taken proactively by the Support Manager

Learn More about Playbooks
Data Operations with AppEQ

Get Insights for Helpdesk

Get a 360-degree view of your customer interactions on your helpdesk. AppEQ’s in-app customer insights and activation platform allows you to track every customer interaction, ticket status, and resolution. With this data at your fingertips, you can easily create dashboards, alerts, and playbooks that accelerate customer issue resolution and drive revenue growth.

Product Data & Insights on Helpdesk

Easy Integration

CRM Data & Insights

Integrate . Configure . Activate

Customizable Leader Board

Gamify team achievements and drive results

Helpdesk Playbook

Playbook for Support Agents based on ticket type, role or timezone