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Celebration of Milestones
Customer Success
Manoranjan Ingudam

Building a Customer Success Mindset: The Impact of Milestone Celebrations on Customer Experience and Growth

Table of Content 1.Introduction 2.Psycology Behind celebrating Milestones 3.Whats worth Celebrating 4.conclusion 5.Sources 6.FAQ Introduction A staggering 89% of companies compete primarily on customer experience, making the journey with the customer more crucial than ever. In this landscape, celebrating milestones isn’t just a feel-good activity; it’s a strategic move. Milestone

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Sales & Customer Success Collaboration
Customer Success
Manoranjan Ingudam

Unlocking Growth Potential in B2B SaaS: The Importance of Collaboration Between Sales and Customer Success Teams

Table of content 1.Introduction2.Aligning team with right playbook 3.Key Rules Introduction In today’s business landscape of driving revenue efficiently , companies are always looking for ways to generate revenue and stay profitable. However, in a challenging economic climate, sales representatives feel the pressure to close deals more than ever before.

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How Customer Success Managers can help improve DSO
Customer Success
Vachas Krishnan

DSO: An Unlikely But Important Metric for Customer Success in 2023

Table of Content 1.What is DSO and why is it important? 2.Role of Customer Success in managing DSO3.Definition and Calculation4.Why is DSO an important metric for Customer Success?5.Using data analytics and technology to manage DSO6. Best practices for managing DSO in Customer Success7.Collaboration between Customer Success, Sales, and Finance teams to effectively

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Salesforce Freshdesk Integration
Customer Success
Leona John

How does Salesforce connect to Freshdesk?

Salesforce Freshdesk Integration – Tips to Improve Sales Performance and Agent Productivity How a CRM & Helpdesk integration can help your organisation? Salesforce and Freshdesk are two of the most popular SaaS platform for customer facing teams – Sales and Support respectively. Integrating the two can create an even more

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Customer Success
Vachas Krishnan

Seamless Collaboration on Planhat

appEQ.ai has been designed to make collaboration more contextual for customer-facing teams. Teams like Customer Success, Sales, SDRs, BDRs, Support, Solution & Professional Services need more context to help drive better revenue through delightful customer experience. appEQ.ai can enable CSMs to collaborate across teams directly from Planhat, without needing to

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Team Collaboration
Team Collaboration
Vachas Krishnan

Maximizing Business Growth through Cross-Team Collaboration: Tips and Tools for Effective Communication and Productive Collaboration. Learn more about appEQ.ai.

Cross-Teams Collaboration & 5 Tips To Improve It What is a cross-team? A cross-team is a group of people from different functional parts of an organization, who work together to achieve a common objective. These are groups consisting of a small number of people with complementary skills, who are mutually

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Deep Collaboration for Support, Sales , Success and Marketing
Team Collaboration
Manoranjan Ingudam

Deep collaboration and How it can help Customer Facing teams

Table of Content 1. Introduction2. Understanding Deep Collaboration3. Case Study: Customer Query and Deep Collaboration4.Challenges in Deep Collaboration5. Driving High Growth through Deep Collaboration6. Additional Resources Introduction Deep collaboration is an interesting topic, especially at the times when teams are working remotely and workforce is becoming global. It is interesting

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