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Customer Success
Rishi Sagar

Painting the Future of Customer Success

Table of content 1. The Dawn of Customer Success2. The Role of AI in Customer Success: The New Artistic Tool3. The Importance of Personalized Experiences: The Masterstroke4. The Role of Automation in Customer Success: The Efficient Brushstroke5. AppEQ: Pioneering the Future of Insight Tracking in Customer Success6. The Future of

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Customer Insight at scale Flow Chart
Customer Success
Rishi Sagar

Customer Insights at Scale: Maximising Every Support Interaction

Table of content 1. Introduction2. Identifying Key Customer Insights With Account Data3. One Shortcut to Good Customer Insights: Surface What Matters4. Personalizing Support Interactions5. Proactively Reaching Out to Customers6. Optimizing Self-Service Resources7. Continuously Improving Your Customer Experience8. Conclusion Introduction Businesses now focus on customer data or customer insights. It is

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Sales & Customer Success Collaboration
Collaboration Recipes
Manoranjan Ingudam

Unlocking Growth Potential in B2B SaaS: The Importance of Collaboration Between Sales and Customer Success Teams

Table of content 1.Introduction2.Aligning team with right playbook 3.Key Rules Introduction In today’s business landscape of driving revenue efficiently , companies are always looking for ways to generate revenue and stay profitable. However, in a challenging economic climate, sales representatives feel the pressure to close deals more than ever before.

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How Customer Success Managers can help improve DSO
Customer Success
Vachas Krishnan

DSO: An Unlikely But Important Metric for Customer Success in 2023

Table of Content 1.What is DSO and why is it important? 2.Role of Customer Success in managing DSO3.Definition and Calculation4.Why is DSO an important metric for Customer Success?5.Using data analytics and technology to manage DSO6. Best practices for managing DSO in Customer Success7.Collaboration between Customer Success, Sales, and Finance teams to effectively

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AppEQ
Leona John

Meet Vachas Krishnan, First Employee at AppEQ.ai

In my first employee interview, it’s great to catch up with Vachas Krishnan – the first employee at AppEQ.ai . It’s a fascinating story of how start-ups can be an amazing place to build and launch your career. Leona: Hi Vachas, it’s great to have you here. Can you tell

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Customer Success
Leona John

All about Customer Success Manager

Table of Content 1. A CSM’s Day 2. Important KPI’s for CSM’s 3. Challenges faced by a CSM4. Skillset required as a CSM5. Industries that CSM’s are Deployed in 6. Trends in the CSM Job market 7. Metrics for CSMs and CSPs8. Challenges faced by CSMs in 2023 A customer

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