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Sales & Customer Success Collaboration
Collaboration Recipes
Manoranjan Ingudam

Unlocking Growth Potential in B2B SaaS: The Importance of Collaboration Between Sales and Customer Success Teams

Table of content 1.Introduction2.Aligning team with right playbook 3.Key Rules Introduction In today’s business landscape of driving revenue efficiently , companies are always looking for ways to generate revenue and stay profitable. However, in a challenging economic climate, sales representatives feel the pressure to close deals more than ever before.

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April 7, 2023
How Customer Success Managers can help improve DSO
Customer Success
Vachas Krishnan

DSO: An Unlikely But Important Metric for Customer Success in 2023

Table of Content 1.What is DSO and why is it important? 2.Role of Customer Success in managing DSO3.Definition and Calculation4.Why is DSO an important metric for Customer Success?5.Using data analytics and technology to manage DSO6. Best practices for managing DSO in Customer Success7.Collaboration between Customer Success, Sales, and Finance teams to effectively

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April 6, 2023
Zendesk Freshsales Integration
Customer Success
Leona John

How do I integrate Freshsales with Zendesk Ticketing platform?

Integrating Freshsales with Zendesk allows sales teams to collaborate more easily and gain a 360 degree view of their customers. This provides a more streamlined sales process and enhances visibility into account information of the customer. What is Freshsales Zendesk Integration?The Freshsales Zendesk integration provides a way to sync of

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October 17, 2022
Salesforce Freshdesk Integration
Customer Success
Leona John

How does Salesforce connect to Freshdesk?

Salesforce Freshdesk Integration – Tips to Improve Sales Performance and Agent Productivity How a CRM & Helpdesk integration can help your organisation? Salesforce and Freshdesk are two of the most popular SaaS platform for customer facing teams – Sales and Support respectively. Integrating the two can create an even more

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October 14, 2022
Customer Success
Leona John

Does Zendesk Integrate with Salesforce well?

“How Zendesk and Salesforce CRM Integration Can Benefit Your Business” If you’re looking for a way to improve your business’ operations, then you may want to consider integrating Zendesk and Salesforce CRM. This can provide a number of benefits for your company, such as improving customer service and sales performance.

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October 14, 2022
Deep Collaboration in CRM
Sales
Preeti S

Top 10 CRM in 2022 – Are They Collaborative?

Table of Content 1. Introduction 2. Top 10 CRM’s 20224. Conclusion Introduction Customer relationship management software is the key to unlocking business growth. From storing customers’ information to managing to establish communication with customers, a CRM is much more than a tool. Not only does it reduce your new-acquisition expenses,

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July 21, 2022