Supercharge Your Helpdesk with Real-Time Customer Insights and Proactive Actions

Empower your support teams to resolve issues faster, prioritize key accounts, and deliver exceptional customer experiences—all within your existing helpdesk system.

Flexible & Powerful Plugin For Your Helpdesk

Improved Customer Support Efficiency

Unified Data Access: AppEQ allows users to access customer data, product usage insights, and account health metrics directly within their helpdesk systems. This ensures that customer support teams have all relevant information at their fingertips, speeding up issue resolution and reducing back-and-forth communication.
Faster Issue Prioritization: With real-time customer insights integrated into the helpdesk interface, teams can prioritize support tickets based on account health and usage trends, ensuring critical customers get the attention they need.

Enhanced Visibility & Reporting

In-Depth Reporting: AppEQ’s dashboards and customizable alerts provide helpdesk users with key metrics around customer interactions, ticket resolution times, and satisfaction scores. These insights help identify areas for improvement and optimize the support process.
Actionable Alerts: With real-time alerts based on customer behavior, such as decreased product usage or negative feedback, support teams can react quickly, enhancing customer satisfaction and retention.

Better Collaboration Across Teams

Seamless Integration: AppEQ enables smooth collaboration between Customer Success, Support, and Product teams by integrating data from various tools like product analytics (Mixpanel, Amplitude) and CRMs (Salesforce, HubSpot). This allows support agents to collaborate efficiently with other departments, ensuring customer issues are addressed holistically.
Proactive Support: By integrating product analytics, AppEQ helps teams identify patterns and potential issues even before customers raise support tickets, enabling proactive communication and reducing churn.

Streamlined Workflows

Playbook Automation: AppEQ allows helpdesk users to automate repetitive tasks like sending follow-up emails or creating customer onboarding flows. This reduces the manual workload on agents, freeing them to focus on more complex customer issues.
Task Management: The platform helps organize and prioritize tasks within the helpdesk system, reducing the time spent switching between tools.

Customization Without Replacing Existing Systems

Instead of replacing existing helpdesk platforms, AppEQ works as an add-on plugin that enhances the helpdesk’s capabilities, providing flexibility and real-time data without requiring a system overhaul. This is particularly useful for teams that are already comfortable with their current system and don’t want to disrupt their workflows.

CONNECT, SYNC & ACTIVATE

Easily integrate external and internal data sources

Easily sync customers, contacts, notes, revenue data, tickets and feature requests, product usage data and much more between your operational tools and CRM.

Zendesk | Freshdesk | Zoho | Intercom … Explore More

Integration effort should not hamper your business process and outcomes anymore

See How Users Who Raise Issues Are Engaging with Your Product—Directly Within Your Helpdesk

Gain valuable insights into user behavior and interactions with your product directly within your helpdesk system. With AppEQ’s in-app customer insights and activation tools, you can easily create usage dashboards, set up alerts, and design playbooks that drive timely actions from your support team.

Schedule a demo today to discover how AppEQ can empower your helpdesk to enhance customer satisfaction .

Empower Your Business

Drive Data Driven Actions On Your Enterprise Applications

Integrate Your Apps

AppEQ helps you integrate and sync data from various apps, making it easily accessible and actionable.

Maximize Customer Experience

AppEQ helps you operationalize playbooks based on customer segments.

In-App Insights

AppEQ's seamless In-app insights activation sets it apart from other data platforms.

Actionable Data

AppEQ helps you turn your data into actionable insights, driving better business decisions.

Discover AppEQ

Empower your teams on Helpdesk with AppEQ Today

Extend capabilities of your CRM for Post Sales teams

Support Managers

Dashboards , Leaderboards at fingertips.

Support Agents

Easily accessible account information

Scale Revenue
with Enterprise Grade Security

AppEQ safeguards your data in accordance with SOC 2, ISO 27001 and GDPR certifications, highlighting our rigorous global security standards adherence.

Drive Your Business Forward

Transform Your Helpdesk with Data-Driven Insights

Say goodbye to missed opportunities and hello to growth. AppEQ’s in-app customer insights and activation platform empowers you to easily activate data-driven actions within your Helpdesk. Drive timely actions based on customer behavior, such as email replays, signals on red accounts, and timely deal alerts.

Empower Your Team with AppEQ's Playbooks

Improve your team’s productivity and effectiveness by utilizing AppEQ’s Playbooks. These customizable and scalable playbooks allow you to automate key actions and responses based on customer behavior and data.

Escalation Playbook

Automate task creation and allocation for escalation based on customer segment or region or ticket type

Red Alert and Playbook

Configure threshold for red tickets and configure actions to be taken proactively by the Support Manager

Get Insights for Helpdesk

Get a 360-degree view of your customer interactions on your helpdesk. AppEQ’s in-app customer insights and activation platform allows you to track every customer interaction, ticket status, and resolution. With this data at your fingertips, you can easily create dashboards, alerts, and playbooks that accelerate customer issue resolution and drive revenue growth.

Product Data & Insights on Helpdesk

Easy Integration

CRM Data & Insights

Integrate . Configure . Activate

Customizable Leader Board

Gamify team achievements and drive results

Helpdesk Playbook

Playbook for Support Agents based on ticket type, role or timezone